Mahdi and his team found several communication problems. People often didn’t give the chatbots the necessary information to ...

Experts say interacting politely with AI may not improve performance — but can improve human experience ...

Burger King's new AI chatbot will live inside employees’ headsets in an effort to measure "friendliness" at the fast-food ...

Chatbots can sound reassuring and comforting. They're designed to. But they aren't trained to be mental health providers. Jon covers artificial intelligence. He previously led CNET's home energy and ...

Katelyn is a writer with CNET covering artificial intelligence, including chatbots, image and video generators. Her work explores how new AI technology is infiltrating our lives, shaping the content ...

Digital twins' promised creators a source of passive income but exposed how little control adult workers have over their likenesses, their earnings, and their futures.

Microsoft launched Copilot Tasks, allowing users to automate recurring tasks and execute actions. This article covers important highlights.