The Internal Revenue Service, facing criticism over long hold times and disconnects when taxpayers try to reach its offices, is adding more options for callers to reach automated voice bots that can ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More In 2016, Facebook took the bot world by storm when it opened up its ...

The IRS has added to the repertoire of its telephone-answering “voice bots” the ability to manage taxpayers’ requests to establish or change a tax payment plan. In a news release and conference call ...

Sales teams are constantly under pressure to hit their sales targets faster and be more productive and efficient. That’s where AI voice bots can be beneficial. In addition to being powerful customer ...

Dunkin’ Donuts is the latest restaurant company to introduce voice-activated ordering, announcing its integration with Amazon’s Alexa in late August. Dunkin’s platform allows DD Perks loyalty members ...

SEATTLE—Are you thinking about creating a speech bot-driven app for your business? Some of the guidelines around bot creation—as outlined at Microsoft Build by noted Swedish entrepreneur, podcaster, ...

IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated. Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is ...