Forbes

AI Agent Sprawl Is Coming For Your CX Stack. Here’s How To Fight Back

AI agents were supposed to be the shiny new heroes of customer experience. In 2026, they’re just as likely to be the reason your CFO cuts the budget and your CIO can’t sleep. But the problem isn’t ...
Forbes

CX And EX Are Now Equals: Here's What That Means For Your Technology Stack

I am the CMO at 8x8 with more than 20 years of cloud industry experience which includes leadership roles at RingCentral and Oracle. Back in 2013, the widely quoted Walker Customers 2020 report (via ...
No Jitter

There’s a Revolution Coming for the Modern CX Stack

2023 marked a turning point: the coming of age of Gen AI made enterprises realize the foundational role of data. To maximize AI, enterprises must bring together data residing across disparate ...