In the 1946 movie It’s a Wonderful Life, Jimmy Stewart plays the part of George Bailey, the selfless leader of the Bailey Building & Loan who, on Christmas Eve, is driven to the brink of suicide when ...

The most expensive sentence in any high-performance environment is “it wasn't my fault.” Because it can be both completely true and deeply dangerous.

Back in 1996, I was 15 years old and my family was in the process of moving to the USA from the Dominican Republic in search of better opportunities and a better life. My father, who had just received ...

Starting a new level of responsibility on the operations of a shift is an exciting time and a wonderful opportunity. I was a captain on this shift a couple of years ago, so it’s quite an honor to be ...

Responsibility: The state or fact of being responsible, answerable or accountable for something withing one’s own power, control or management. On several occasions, I have discussed simple ideas that ...