Before recommendation engines told us what to want, people developed authentic preferences through trial and error—and ...

If you’re reading this article, there’s a good chance you found it through social media. Perhaps it was via a friend’s share or a suggestion from the algorithm, but either way, social media has ...

Georgetown University’s Timothy DeStefano and colleagues—Harvard’s Michael Menietti and Luca Vendraminelli and MIT’s Katherine Kellogg—analyzed the stocking decisions for 425 products of a U.S. luxury ...

Something incredibly weird is going on with AI tools like ChatGPT. People are developing attachments to their chatbots. People are using their chatbots as therapists. People are convinced their ...

If your culture can't carry the load, your tools won't either The AI dashboard showed everything was working perfectly. Response times down 40%. Accuracy up 23%. Cost per transaction cut in half. Six ...