There are many ways to measure the performance of a company so as to determine if it is doing well. The most common method is to look at its gross or net profit. This, however, isn't always a reliable ...

One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

As we continue to emerge from the Covid-19 pandemic, the global economy is facing a new set of challenges: inflation, fragile consumer loyalty and, finally, a possible recession. In such an uncertain ...

The idea of using key performance indicators, or KPIs, to make smarter business and manufacturing decisions has been all the rage for several years now, with a growing number of vendors promoting ...

FRANKFURT—Lufthansa Airlines says it is seeing promising results from its operational resilience initiatives and plans to focus on reducing buffers again in 2026 to improve its financial performance.

Whether you are currently an operations manager or are looking to be one in the future, there are some performance goals that all current and future operations managers need to have. They play a key ...

With a lower cost level in the value chain and rising market prices, the result for the fourth quarter increased significantly compared with earlier quarters in 2025 and same quarter in 2024. In 2025, ...

Ambulatory infusion care has moved from a niche alternative to a cornerstone of chronic disease management. A decade ago, most infusions occurred in hospital outpatient departments (HOPDs) where ...