As a business owner, nothing can ruin your day as fast as a negative customer review posted online. There is, however, a silver lining. Negative feedback allows you to learn from your mistakes and ...

Whether a business is in manufacturing, telecommunications or software, its success relies on positive customer experiences. When end users are satisfied with the goods, services and support they ...

Sixty-four percent of U.S. workers surveyed by consulting firm Eagle Hill said that the employee experience impacts their ability to serve customers. Dissatisfied employees were more than 2.5 times ...

You probably have had a negative experience with customer service at some point. Negative customer service experiences leave you with the wrong impression of the company and the customer service ...

The irony is that the negative customer service experience could have begun as a relatively minor offense on the part of a company, but it can be quickly exacerbated if management does not manage the ...