In modern organizations, data is everywhere. Dashboards update in real time. Reports are automated. Leadership teams review KPIs weekly. Yet despite all this visibility, business operations often ...

Patients deserve transparent measures of quality in healthcare, but a lack of standards and auditing for these measures can do more to misinform consumers than guide their choices, according to ...

Every person and organization has some familiarity with performance metrics and reporting, yet how to take that experience and apply it to asset management is not straightforward. Looking at industry ...

It’s difficult to accurately measure the performance of maintenance workers because there are so many variables. Consider what happens if you reduce performance measurement to merely counting ...

The selection of specific measures of infrastructure performance is central to the assessment process. The committee recommends that measures be used that span the three broad dimensions of ...

Forbes contributors publish independent expert analyses and insights. I am the Kester and Brynes Professor at Columbia Business School and a Chazen Senior Scholar at the Jerome A. Chazen Institute for ...

The word "performance" is widely used in many contexts. When applied to infrastructure, the word generally is understood to mean supplying clean water, moving people and goods from one point to ...