This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Companies can leverage Pendo Agent Analytics in two powerful ways: To ...

A company’s contact center workforce comprises a range of skills and capabilities. Good supervisors strive to create balance across a shift, so they can optimize the customer experience for any ...

LiveRamp clients can now license partners' AI-powered agents and applications. This expansion empowers marketers to execute on their end-to-end marketing via agents, from audience building to ...

Measuring AI agent ROI is not necessarily straightforward, however, because it can be difficult to link AI agent performance directly to decreased costs or increased revenue. Some AI agent benefits ...

AI agents don’t persist, so meaningful business metrics collapse. The real customer is now the model making selections, not the human developer. Moats built on loyalty vanish when every transaction ...

Most technological innovations take a somewhat circuitous path to mainstream adoption, often taking years to get there. Word of mouth, successful use case deployments, employee movement across ...

AI agents aren't human customers, and that breaks everything we know about how markets behave. They don't have purchasing habits, don't experience friction and don't develop brand loyalty. After ...