More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...

“You can’t manage what you can’t measure” is a tired mantra, so let’s advance the discussion: What the heck are you measuring---and why? Talk to enough business owners, investors and advisors and you ...

Performance metrics have been around government for quite some time, maybe ten years or more. It started with City Stats and has spread across the nation to other governments. I struggled with ...

Introduction Supply support activities (SSAs) are critical components of Army sustainment and the supply chain. However, ...