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Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Some state and local agencies are seeking to automate their data ...

LONDON--(BUSINESS WIRE)--The rise of generative AI (GenAI) and agentic process automation are driving demand for responsible AI frameworks and transforming how businesses in Europe operate, according ...

Three intelligent workflows automate phishing response, IT requests, and vulnerability monitoring to accelerate AI-driven security operations.

Opinions expressed by Digital Journal contributors are their own. Digitalization encompasses overall life and, particularly, the way we do business. AI-driven automation has drastically changed the ...

Government can apply lessons learned from industry’s success in automating help desk interactions for citizen services. Artificial intelligence–enabled chatbots, for example, have made it easier for ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. To drive efficiency and elevate constituent service, state and ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

NEW YORK & LONDON & MUMBAI, India--(BUSINESS WIRE)-- WNS (Holdings) Limited (WNS), a digital-led business transformation and services company, today announced that it has been recognized as a ‘Leader’ ...

CAMBRIDGE, Mass., Dec. 14, 2021 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced it has been recognized as a Leader in Digital ...