AI agents are changing how we work, but Salesforce's latest research reveals that consumers are also looking to agentic AI to simplify their daily lives. The survey of 2,552 US consumers identified ...

Calabrio, the workforce and conversation intelligence company, today announced the Calabrio Omni Agent Intelligence, already in the market and available for Calabrio ONE customers. This new omni-agent ...

How to build AI agents in 2026? Know a step-by-step roadmap for moving from traditional automation to intelligent AI agents that analyze data and drive decisions.

The solution supports all contact center as a service (CCaaS), customer relationship management (CRM), information technology service management (ITSM), and AI agent platforms ...

For forward-thinking collaborators, it's important to recognize the different kinds of intelligence that can help you improve your synergistic skills. Historically, we’ve primarily looked at ...

* Smart AI Agent™ offers industry-specific solutions with assured outcomes * Agentic ecosystem and services portfolio support clients end-to-end, from advisory to agent management * Patented plug-in ...