Why is integrated service delivery, leveraged by technology, so hard to do? It's not a problem with the IT, any CIO will tell you. Rather, the trouble lies in the political challenge of rewiring a ...

(Suva, Fiji / Nuku'alofa, Tonga) The integrated public service delivery in Fiji and Tonga, better known as the REACH project, is being scaled up with funding support provided by the Government of ...

A Virginia-based consultant on Monday pitched the merits of combining workforce and social services programs to provide what he called an integrated service delivery model and a "one-door" approach to ...

“In the past, CIOs deployed their own self-contained application architectures on their own servers and storage systems. This old model is giving way to a hybrid application architecture that combines ...

It is not enough to be efficient in delivering services to your city’s constituents–you need deliver them in the ways, and via the channels, that people prefer. Over the years, rigid departmental ...