Difficult conversations are a human inevitability. Here’s how emotionally secure people turn them to their advantage.

Once an educator has reflected on their own values, the other three modules are designed to help visitors learn how to ...

Initiating difficult conversations is not always easy, but it’s necessary for managers to master for team success. Today’s very best leaders stand out in great part because they have developed and ...

New research shows HR trusts only 35% of managers to handle difficult conversations alone, and why avoidance, burnout, and ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Co-Author Sheila Heen talks about new book, ...

In our culture we are taught to keep the peace. We are taught not to embarrass anyone, not to challenge authority, or make things awkward. I’m naturally a very passive person and despise confrontation ...

Difficult conversations don't have to be so stressful. Source: Alexander Suhorucov/Pexels Difficult conversations, you know them well. These are the types of talks that require you to deliver bad news ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

Today’s very best leaders stand out in great part because they have developed and honed the ability to skillfully handle difficult conversations. It’s this ability to talk with employees about ...