In part one of this series, we discussed conversational AI and described the principal capabilities Google Contact Center AI (CCAI) provides: Virtual Agent, Agent Assist, and Conversational Topic ...
Some years ago, Bain & Company published a report titled, “Closing the Delivery Gap: How to Achieve True Customer-Led Growth.” Out of that report came what has come to be known as the 80/8 statistic: ...
Head over to our on-demand library to view sessions from VB Transform 2023. Register Here Google announced today that Dialogflow Enterprise Edition, its platform for companies looking to run their own ...
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