In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

Deep learning (DL) is a type of artificial intelligence (AI) that utilizes artificial neural networks (ANNs) to process data through two or more layers, each of which can recognize complex features of ...

Analog Events today announced the launch of VIVA! Player Feedback, a new addition to the VIVA! Series that delivers a focused deep dive into community ...

Social networks have become one of the most significant sources of diverse information that is hard to quantify numerically. Millions of people discuss stock prices daily, despite not being directly ...

Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...

Having a thorough grasp of what your customers think of you and your brand is vital to your ability to market to them well. Did they see the humor in your last campaign? How do they like your latest ...