Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

In this article, we will introduce what service design is and explain why without it, there cannot be a good customer experience. Over the years, the taxonomy of design has grown more and more ...

The best customer service is built around what your customers need, feel and think about your brand. Mukesh Mirchandani of Freshworks shares four ways to put customers first in platform design There's ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...