The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kannan Kothandaraman ...

We talk with Google customer engineer Roshni Joshi about her career in STEM. Roshni Joshi had planned on being an engineer working with superconductors, but changed her plans while working on her ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

This black plastic binder has a variety of publications for customer engineers. These include: 1. a white document entitled Servce Aids and numbered Publication 51-P that refers to the IBM System/360.

Customer support in an EDA company goes through three phases, each of which actually provides poorer support than the previous phase (as seen by the long-term customer who has been there since the ...