Agencies that simply tack performance-based language onto outdated pricing models without making substantive changes may struggle to meet the needs of today’s client.

Many leadership teams encourage employees to be more consultative. But without structural support, that guidance can feel aspirational.

In today's fast-paced and dynamic business world, financial advisors and professionals constantly seek innovative ways to serve their clients better and maintain a competitive edge. A Behavioral ...

At the ALA National Conference in Nashville, a timely panel brought together operational leaders to explore the evolving expectations of law firm clients. The session, titled “Evolving Client ...

Preparing your client for mediation in advance of the actual mediation conference is crucial to ensure a smooth and productive process that will, hopefully, lead to a resolution of the disputed issues ...

Ed Cofrancesco is a seasoned financial executive with extensive expertise in equity trading, consulting, and operational leadership. But it’s his experience of human behavior that gives him an extra ...

No matter what area of law one practices, managing client expectations is absolutely essential for a harmonious and fruitful attorney-client relationship. William Shakespeare said expectation is the ...

Managing Partner at Fizen Technology, Legendary IT Support for Business To continue reading this content, please enable JavaScript in your browser settings and ...

Mapping the client journey is an eye-opening exercise that highlights inefficiencies and bottlenecks in your firm’s processes. By dissecting each stage of the client’s experience, from initial contact ...

The legal profession rewards endurance, precision and control. It also quietly normalizes stress, isolation and overextension ...

Client services are a faster way to generate revenue, but it comes with downsides for nomadic founders who are building ...

The arrival of artificial intelligence promises game-changers in all industries. But what if the rise of AI created new ways to simplify things — as well as a whole new set of complex client ...