CX platforms process billions of interactions yearly — but no security tool monitors what their AI engines ingest. Six blind spots attackers are already exploiting, and how to close them.

AI agents were supposed to be the shiny new heroes of customer experience. In 2026, they’re just as likely to be the reason your CFO cuts the budget and your CIO can’t sleep. But the problem isn’t ...

AI is “deployed.” Outcomes aren’t. The difference is maturity: data, governance, workflow design and integration discipline.

The Kustomer AI setup assistant is available today for all Kustomer customers as of this announcement. No separate implementation is required; admins can access AI assistants directly within the ...

Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...

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Clientshare celebrates a standout 2025, scaling worldwide, doubling engineering in London and moving to an AI-led CX approach. We look back on 2025 as a significant year of transition. Looking ahead ...

SoundHound AI SOUN is entering a decisive phase of enterprise adoption as its Agentic+ framework becomes the centerpiece of a broad customer-experience transformation. The company’s third-quarter 2025 ...